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Frequently Asked Questions

How do I configure email accounts in Outlook Express? (external link)

What is "spam"?

What is a "virtual catalog"?

Do my Latin American clients have Internet access?

Will my traveling salesmen benefit from e-commerce?

What about dishonest competition and security?

Are you an ISP (Internet Service Provider)?

Do you only offer Web hosting to businesses?

If I have a good idea for a Web site. Can we work together?

Do you do Web design, too?

What if I already have my own site and only want hosting?

What's the difference between PanamaCOM's Web servers and those of other local ISPs?

How will potential clients find my Web site?

What is a "domain"?

How long does it take to register a domain?

Who is responsible for registering a domain?

Can I register a domain that end in something other than ".pa"?

If I move my domain hosting to PanamaCOM, how can I avoid interruptions in access to my Web site during the transition?



What is a "virtual catalog"?
Businesses can have their catalogs online, password protected if necessary, so that customers can see their products and make online orders without having to send faxes or make costly telephone calls. These catalogs can display different prices and discounts depending on which client is viewing the site. Your virutal catalog can also have sections for liquidating old stock.

Do my Latin American clients have Internet access?
The ubiquity of the personal computer is increasing every year. Prices are continually going down for both the computers themselves, as well as for Internet access. If some of your clients still do not have Internet access, it is likely that they will have it soon. (Statistics)

Will my traveling salesmen benefit from e-commerce?
One of the biggest problems facing traveling salesmen is submitting orders for products they have sold while on the road. This problem is resolved if the salesmen are able to check inventory and submit orders via the Internet.

What about dishonest competition and security?
The reality is that the more we depend on electronic information, the more our privacy is able to be reduced. There are various ways to deal with this problem, one of which is the use of passwords which restrict access to your Web site. This is a good start in protecting yourself, but it is only part of the security puzzle. The fact of the matter is that no system can be 100% secure. However, there are different ways of creating e-commerce Web sites. For example, if you don't feel comfortable displaying prices online you could simply show pictures of your products without prices.

Are you an ISP (Internet Service Provider)?
With the quantity of large companies which already provide Internet access here in Panama, we decided that we could better serve our customers by focusing on hosting, publicity, design and marketing of Web sites. Therefore, at this time we do not offer Internet access.

Do you only offer Web hosting to businesses?
We offer Web hosting to businesses and individuals alike.

If I have a good idea for a Web site. Can we work together?
If you have a good idea or proposition for a high-traffic Web site, contact us.

Do you do Web design, too?
Yes, we do Web design. We are at the forefront of the changing technology and we know how to create effective Web sites: elegant, impressing and fast. We create sites that are easy to navigate. We use effective and original graphics, as well as a tasteful amount of multimedia effects to guarantee a site of international caliber. By offering a complete service, including design, programming, and hosting, we make the decision easy for our clients as to whether they should have an Internet presence. We invite you to view a list of some of our present clients.

What if I already have my own site and only want hosting?
You may use our hosting services for your existing Web site. Design and hosting are two separate services which we offer, though they can be bundled as well.

What's the difference between PanamaCOM's Web servers and those of other local ISPs?
A lot. Our servers are used exclusively for hosting Web sites. We do not share our bandwidth, which is the predominant factor in the speed of data transmissions. ISPs generally share their Internet bandwidth between hosting, their Internet users, and various other services.

How will potential customers find my Web site?
One way is through various search engines such as Yahoo!, Google, Altavista, WebCrawler, etc. Another important factor is the effective and correct promotion of the site online, as well as physically. We know how to market your virtual strategy and position your your pages well in the most important search engines.

What is a "domain"?
A domain is the name that is used to access a particular server. This server may offer various services such as Web pages and email, among others. What really happens when you enter a domain name, www.panama.com, for example, in your browser, is that a system known as DNS (Domain Name System) is used to translate the domain name to the numeric name of the server (IP address). The domain name is simply a way for people to easily remember how to access various servers, as names are much easier to remember than long strings of numbers.

How long does it take to register a domain?
Domain name registration is practically instantaneous. If the name is not already being used by someone else, the necessary information is collected, the fees are paid and everything happens electronically. Fast, that is.

Who is responsible for registering a domain?
We can handle the registration of a domain for you, or if you prefer, you may do it yourself, directly.

Can I register a domain that ends in something other than ".pa"?
The ".pa" extension represents the country of Panama. Generally speaking you may register a domain with an extension of a different country (".uk", ".cr", ".mx", etc.), provided the name you want has not already been registered by someone else. However, there are some countries which will not allow the registration of a name if the person or business is not physically located in that country.

If I register a new domain name and host it with PanamaCOM, how can I avoid interruptions in access to my existing Web site during the transition?
While the changes are being carried out it is best to leave your existing site in place and functioning until the PanamaCOM server has been configured and the changes in the DNS system have propogated globally, which usually occurs within 24 to 72 hours.

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